At The Strata Collective, we actively promote and adhere to our customer service charter. Our customer service goal is to reply to our customers within 24 hours, 95% of the time. We find that this builds trust, allows us to get work done at our buildings, whilst allows us to deal with the important items quickly.
Due to being a smaller provider, we can treat each client like our only client. The key site contact at each of our properties is provided with the Managing Director’s mobile number which leads to close relationships being formed with our clients.
New strata management innovations
Over the past 12 months, we have implemented many innovations to help our business succeed, particularly during the COVID-19 pandemic. We quickly adapted to this new way of working by moving all of our strata meetings to remote meetings via Zoom, releasing a crash course in strata to those new to strata and developing a cost-effective self-managed strata kit.
The importance of strata training
We take training very seriously at The Strata Collective, however, the most important training in our business is the ongoing mentoring by the two most senior staff members – Rod Smith and Renate Brown. Rod is a Strata Manager with 17 years’ experience. He leads, coaches and mentors the Strata team to ensure best practice is followed as well as excellent outcomes. Renate Brown is a Chartered Accountant with 25 years’ experience. Renate ensures compliance and accuracy across the financial function of the business in line with legal requirements.
This was the second year that The Strata Collective has won the SCA NSW Strata Community Awards, previously winning the Small Business Awards in 2018.
Managing Director Rod Smith announced that “We are thrilled to have won the NSW Medium Strata Management Business of the Year 2020 for the SCA (NSW). This award highlights our continued effort to create and develop meaningful relationships with each of our clients to achieve outstanding results at their strata properties, in what has been a particularly difficult year.”